Do you have a question about a booking? These answers to Frequently Asked Questions might help

How can I pay my balance?

Balance payments can be made over the phone or online by debit or credit card, cheque, postal order, bank draft or bank transfer. 


When is my balance due?

The total balance will be due 10 weeks prior to departure

When will I be sent my tickets?

Travel documents (tickets and itinerary) will be emailed to you approximately 10 days prior to your departure, with the exception of holidays using flights with Ryanair (5 days prior to departure) and EasyJet (7 days)

What is my baggage allowance?

In general, the baggage allowance is hand luggage of 10kg per person included for all holidays. There is a charge for checked in luggage on European holidays, unless otherwise stated. All long-haul holidays include checked in luggage

How can I add my passport information to my booking?

You can enter your passport details online by managing a single booking or you can pass these details on to our Sales Team over the phone by calling 01 637 1633

Contact the TDactive Holidays team at Travel Department:

Any queries or questions please email

Our opening hours via phone this week are as follows:
Monday 09.00 to 19.00
Tuesday 09.00 to 19.00
Wednesday 09.00 to 19.00
Thursday 09.00 to 21.00
Friday 09.00 to 20.00
Saturday 09.00 to 19.00
Sunday 11:00 to 19:00

Our Travel Store at Arnotts is open during Arnotts opening hours.

Click here for further details 



  • Travel Department
  • Arnotts Department Store
  • Level 2, beside Furniture
  • 12 Henry Street
  • Dublin, D01 C3Y9
  • Ireland
  • 01 637 1633
  • Travel Department Head Office
  • Harmony Court
  • Harmony Row
  • Dublin, D02 VY52 
  • Ireland
  • 01 637 1633
Please send Postal Correspondence to Head Office address only
Call Us 01 637 1633

Peace of Mind with TD active Holidays

Why us?

  • We’ve done the research for you, creating perfectly planned itineraries
  • Flights, transfers, accommodation and excursions included in nearly all our tours
  • We are experienced and dedicated to your experience
  • No holiday surcharges – guaranteed

Our Guides

  • Friendly and welcoming everywhere you go
  • Local experts, passionate about their area
  • Take pride in making your holiday memorable
  • Innovative itineraries with amazing excursions

Our Promise

  • To remember your holiday is a very precious time
  • To go the extra mile for you, our customers
  • To describe our holidays in an honest manner
  • To use your feedback to continually improve our service

Fully Protected

  • 24/7 emergency contact number while abroad
  • We are a privately owned business and have been around for over 20 years
  • Licenced by the Commission for Aviation Regulation, TO 163 & TA 0692